kutchnev (“we,” “us,” or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website or services.
- Information We Collect
We may collect the following data when you interact with our store:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Transaction details processed securely via third-party payment gateways (e.g., credit card processors). We do not store payment card data.
- Device/Usage Data: IP address, browser type, pages visited, and order history (collected via cookies or analytics tools).
- How We Use Your Information
Your data is used to:
- Process orders, refunds, and deliveries (3-5 business days).
- Communicate updates (e.g., order confirmations, shipping notifications).
- Improve our services, website, and customer support.
- Send marketing emails (only with your consent).
- Comply with legal obligations (e.g., tax or fraud prevention).
- Legal Basis for Processing (GDPR)
- Contractual Necessity: To fulfill orders and our policies (e.g., 30-day free returns, refunds within 7 days).
- Consent: For marketing communications (you may opt out anytime).
- Legal Compliance: To meet UK regulatory requirements.
- Sharing Your Information
We may share data with:
- Payment Processors: To complete transactions (processed in 1-2 business days).
- Shipping Partners: To deliver orders (e.g., Royal Mail, couriers).
- Legal Authorities: If required by law (e.g., fraud investigations).
We ensure third parties adhere to strict data protection standards.
- Your Rights (Under GDPR)
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing.
- Request data portability.
- Lodge complaints with the UK Information Commissioner’s Office (ICO).
To exercise these rights, contact us at hamormakahid@gmail.com or +447900228941.
- Data Security
We implement technical and organizational measures (e.g., encryption, secure servers) to protect your data. However, no online transmission is 100% secure. - Cookies
We use cookies to enhance your browsing experience. You can disable cookies via your browser settings, but this may affect website functionality. - Policy Updates
We may update this policy periodically. Changes will be posted on our website with a revised “Last Updated” date. - Contact Us
For questions or requests regarding your privacy:
Address: 127 Mowbray Road CB1 7SP, Cambridge CB1 2LZ, United Kingdom
Email: hamormakahid@gmail.com
Phone: +447900228941