Eligibility for Returns
We accept returns of unused, undamaged items in their original packaging within 30 days of delivery. Proof of purchase (order number or receipt) is required. Returns are only available for orders shipped within the United Kingdom, as we do not offer international shipping.
Return Process
- Initiate your return by contacting our customer service team at hamormakahid@gmail.com or +447900228941.
- A prepaid return label (valid for UK returns only) and instructions will be provided.
- Securely package the item and ship it using the provided label.
Refunds
Refunds are issued to the original payment method within 7 business days of receiving and inspecting the returned item. Allow additional time for the refund to reflect in your account, depending on your financial institution.
Non-Returnable Items
Custom-made, perishable, or personalized products are final sale unless defective. Damaged or faulty items must be reported immediately for replacement or refund.
Shipping
- Free returns are provided for UK customers.
- We do not offer international shipping or accept international returns.
Contact Us
For assistance with returns, refunds, or policy inquiries:
- Email: hamormakahid@gmail.com
- Phone: +447900228941
- Business Address: 127 Mowbray Road CB1 7SP, Cambridge CB1 2LZ, United Kingdom